Welcome to Austin Street Skincare! Inspired by the ideals of purity, simplicity, and utility, Austin Street is a little home studio offering a handcrafted collection of 100% natural skin care products. Founded in 2012 in the quirky town of Denton, Texas, our shop was born out of a desire for personal care products with exquisite botanicals and tangible results.
All prices are in U.S. dollars. We accept all major debit and credit card payments via Stripe, including Visa, MasterCard, American Express, Discover, and Apple Pay.
Orders are processed within 5-7 business days of receiving payment (not including weekends and holidays). Since everything we offer is made by hand and frequently made to order we do need time to complete your order with attention and care. Thank you for your patience!
We are happy to offer free standard shipping on orders over $50 before tax and after discount with the code FREESHIP50 at checkout. All orders ship via USPS First-Class Mail (2-5 business days) or Priority Mail (1-3 business days). You will receive tracking information via email once your order has shipped. In an effort to minimize waste, we will provide a digital receipt rather than paper. Priority Mail automatically carries up to $50 of insurance for most shipments. If you require expedited shipping or additional insurance please contact us with your request.
We cannot be held responsible for items delayed or damaged while in transit with the USPS. Lost packages, while extremely rare, do happen on occasion and will be handled on a case by case basis.
Please note that some of our products (balms and butters in particular) are heat sensitive and may require special care during warmer months to ensure safe delivery. During extreme warm or cold weather, we suggest having your order delivered to your workplace or opting for the "signature required" shipping method at checkout to ensure your package is not left out in the elements.
Payment & Shipping
Due to the nature of natural skin care products we cannot accept returns or exchanges. However, if you are unsatisfied with your purchase in any way, please let us know immediately so we can work together to resolve the issue. We want you to love our products as much as we do, and your satisfaction is our top priority!
In the unfortunate event your purchase is defective or damaged, please send us an email at firstname.lastname@example.org.
Returns & Exchanges
Please read the ingredient list before enjoying our products to avoid any potential allergic reactions. We are proud to use only gentle and natural ingredients in our goods, but please use your best judgment if you have a history of allergies or sensitive skin.
Pregnant or nursing mothers are advised to consult a physician before introducing any new cosmetic product into their routine.
As our products do not contain any synthetic preservatives they require a little more care on the part of the user. Please do your very best to keep all moisture out of your purchase and only use the product with very clean hands. For best results, products should be stored in a cool, dry place and used within six months (for oils) to one year (for butters and balms).
Our products and the information on these pages are not intended to treat, cure, prevent, or diagnose any medical condition and are not a substitute for the medical advice of a trained physician. All products are for external use only. Keep out of reach of children.
As all our goods are handcrafted and 100% natural there may be slight variations from batch to batch due to seasonal differences. Please know that the quality of your purchase will not be affected. Just one of the joys of working with natural ingredients!
Thank you for visiting Austin Street Skincare! Please feel free to contact us with any questions, comments, or wholesale orders at email@example.com.