If your questions are not answered below, please send us a note at email@example.com.
Why Natural Skincare?
We believe there’s an intimate connection between caring for self and caring for the natural world. Our carefully sourced raw ingredients include unrefined butters, cold-pressed plant-based oils, mineral-rich clays, therapeutic grade essential oils, and organic botanical extracts. It gives us great joy to partner with environmentally conscious suppliers who promote the health of the soil, water, and the farmers and workers who tend to them, through exceptional cultivation standards and ethical labor practices.
We also believe that real ingredients lead to real results! We never formulate with synthetic ingredients, and our goods contain no added parabens, sulfates, phthalates, GMOs, fillers, artificial fragrance, and dyes. It’s one of our cherished beliefs that gentle and nourishing care helps restore the complexion to its natural health, balance, and radiance. Knowing that what is applied to the skin is absorbed by the body, we seek to use ingredients that promote well-being for skin, body, spirit, and earth.
are your products organic?
Our products are always 100% natural but not always 100% organic. We love to formulate with certified organic ingredients, and do so often, but also opt for equally high quality ingredients that are responsibly wild-harvested or cultivated without chemicals. Furthermore, there is not yet an organic certification standard for clays and salts, though we always choose “organic-compliant” when formulating with mineral materials.
Are your products vegan? Do you test on animals?
All our oil-based products (Replenishing Serum, Balancing Serum, Cleansing Oil, Under Eye Elixir, Beard Tonic, Baby Oil, Body Oil), Clay Mask, Cleansing Grains, Bath Salts, and Toner are vegan. Our butters and balms (Body Butter, Baby Butter, Repair Balm, Bump Balm, Lip Balm) are formulated with sustainable, humanely harvested beeswax. We NEVER conduct animal testing on our finished products or formulate with ingredients tested on animals.
I want to start a skinCare routine. Where do I Begin?
We’re so happy you asked! Our Essentials Facial Kit is a beautiful travel-size collection of Austin Street favorites, and a lovely way to sample our complete facial care line. Please visit our Method page for more detailed recommendations and discover your personalized ritual!
How Does Cleansing Oil work?
Cleansing Oil is a unique oil-based cleanser that works with the skin’s natural cycle to clarify, balance, and hydrate. Our gentle face wash dissolves sebum, the skin’s protective waxy coating that becomes dirty and dull from the day’s makeup and environmental debris, and replaces it with fresh oil, leaving skin soft, radiant, and perfectly balanced.
If you’re new to oil-based cleansing, your skin may require some time and patience as it comes into balance. Don’t give up! Many clients say it can take two to four weeks before their complexion fully adjusts and they begin loving their new routine.
What does Beard Tonic Do?
Beard Tonic moisturizes both beard and skin by offering fragrant, quick-absorbing hydration, revitalizing and softening the beard while relieving the dry, itchy skin beneath the beard.
Are your products suitable for sensitive skin?
Absolutely! Our products are formulated with sensitive skin in mind, and Balancing Serum in particular was created to soothe irritable or inflamed complexions. Even so, please read the ingredient list before enjoying our products to avoid any potential allergic reactions. We are proud to use only gentle and natural ingredients in our conscientious formulas, but please use your best judgment if you have a history of allergies or reactive skin.
Are your products safe to use during pregnancy?
Pregnant and/or nursing mothers are advised to consult their healthcare provider before introducing any new cosmetic product into their routine. Even though our goods are formulated to be safe for all skin types, and I (Caitlin) have personally benefited from using them during all stages of pregnancy, post-partum recovery, and while nursing, we ask that you do your own research to decide what is best for you and your family.
Why is the color/texture/scent different from a previous order?
Due to the nature of plant material, there may be slight variations in products from batch to batch. Please know that the quality of your purchase will not be affected. For example, extreme weather events, elevation, and even the time and temperature at the moment of harvesting play a role in the delicate work of horticulture. We consider it one of the unique joys of working with botanical ingredients!
What is the shelf life of your products?
Each product has its shelf life printed on the packaging. These numbers refer to the time the product is opened, which we recommend you do within six months of purchase. The closer our goods are enjoyed to the time they are made, the higher their levels of nutrients and potency. Please indulge frequently! For very best results, products should be stored in a cool, dry place and used within six months (oils) to one year (butters and balms).
Do you offer sample products?
Occasionally we will include various samples as a promotion with purchase. Due to the time and cost involved in producing samples by hand, we typically do not offer them. However, we are happy to carry travel sizes of our complete product line, which allow you to sample our goods before committing to a full size product.
Do you offer wholesale?
Yes! We are so grateful to partner with a select few stockists and appreciate your interest. Please visit our Wholesale page to view our terms and inquire about an account.
When will my order arrive?
Orders are processed within five to seven business days (not including weekends and holidays). Since everything we offer is made by hand and frequently made to order we do need time to complete your order with attention and care. Thank you for your patience! Depending on your selection at checkout, please allow an additional two to five shipping days for First-Class Mail and one to three shipping days for Priority Mail. Please view our Policies page for more details.
Do you offer international shipping?
We do not offer international shipping at this time but hope to in the future.